Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Frames are quoted by leg profile, extrusion wall thickness, truss bars per side and corner casting type rather than by footprint alone, and the frame gauge is specified from how often the canopy will be erected rather than from a catalogue tier; legs and corner castings are held as spares for the frames supplied; roofs and sidewalls are dye sublimated so the colour is in the fibre and cannot crack along a fold line or fade in direct sun; replacement tops are cut to the customer’s actual frame rather than to a generic size so the reinforced corner pockets land correctly; ballast is quoted as a stated weight per leg for the surface the canopy will stand on, and that weight is increased whenever sidewalls are added because a walled canopy is no longer permeable; and every canopy bag carries a printed instruction to dry the roof before storage, which is where canopy fabric almost always fails.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.